PacificCoast.com is the #1 brand of down and feather bedding in the United States. We’ve been creating premium down and feather bedding since 1884. Pacific Coast® is the premier resource for high quality, luxury bedding: down comforters, bed protectors, feather pillows, goose down pillows, duvet covers, body pillows, feather beds, shams and more.

Pacific Coast is the leading supplier of premium down pillows to high-end retailers and hotels in the United States. A full assortment of top quality down and down alternative products are readily available to improve your sleep experience. Our 30 Night Comfort Guarantee ensures that all our bedding products will meet your expectations, or your money back.

We Work Remotely

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Wed, 29 Nov 2023 16:53:59 +0000

ORCID: Temporary User Support Specialist - Fully Remote
Posted on Wednesday November 29, 2023

Category : Customer Support

Region : Europe Only

Type : Contract

Headquarters: Bethesda, MD, USA
URL: https://orcid.org

• Providing timely and friendly replies to user queries via the Zendesk platform
• Accurately reporting bugs to the Development team
• Sharing feedback and feature requests from users with the Product team
• Assisting with writing and reviewing documentation for users
• Reviewing suspect accounts to identify spam
• Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization
• Assisting with other projects as needed

• Fluency in written and spoken English
• Experience providing support via a helpdesk platform (Zendesk or similar)
• Exceptional communication and prioritization skills; ability to get things done in a dynamic environment
• Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative
• Tech-savvy with the ability to learn about and troubleshoot technical issues

• Fluency in additional languages
• Experience working remotely
• Experience working for a startup or in the research community
• Experience resolving disputes or other sensitive issues
• Experience writing documentation

• Flexible work hours and the ability to work fully from home (when not travelling)
• A committed and awesome team serving a community-driven organization
• Competitive compensation & benefits, plus an ORCID-wide closure the first Friday of each month
• A continuous learning environment with opportunities for training & professional development
• Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend.

To apply: https://weworkremotely.com/remote-jobs/orcid-temporary-user-support-specialist-fully-remote

Mon, 27 Nov 2023 18:41:15 +0000

Photobooth Supply Co: Technical Support Advocate: Level 3
Posted on Monday November 27, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters: ROWLAND HGHTS, California, United States
URL: http://www.photoboothsupplyco.com

• Has 3 years minimum of previous technical support experience in which you have developed strong troubleshooting ability and are comfortable investigating a wide variety of technical situations
• Is confident diving into complicated problems, can read logs to discover deeper issues, and is willing to research to solve unusual issues
• Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
• Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
• Educates your team members about products, while independently keeping your own technical know-how up to date
• Increases customer delight through extraordinary customer service
• Understands grammar and appreciates the Oxford comma
• Demonstrates empathy through verbal and written responses
• Team oriented and enjoys working with others to find great, out of the box solutions
• Experience with photography is a plus!

• Technical Support - three (3) years of technical support experience with at least one (1) year of providing advanced level technical troubleshooting is required for this role
• Zendesk
• Slack
• Logs decoding
• iOS
• macOS
• Photography

• Arizona
• California - preferred
• Colorado
• Florida
• Georgia
• Illinois
• Montana
• Nevada
• New Hampshire
• New York
• North Carolina
• Oregon
• Pennsylvania
• Rhode Island
• Texas
• Utah
• Virginia
• Wyoming

To apply: https://weworkremotely.com/remote-jobs/photobooth-supply-co-technical-support-advocate-level-3

Wed, 22 Nov 2023 18:18:26 +0000

Flight CX: Customer Support Representative
Posted on Wednesday November 22, 2023

Category : Customer Support

Region : Latin America Only

Type : Full-Time

Headquarters: California
URL: https://flightcx.com/

• Provide accurate information to customers by using documentation and a variety of digital tools and communication channels
• Answer technical questions about multiple platforms, including web and mobile apps, using a variety of communication channels, such as email, chat, and calls
• Become an expert in our clients product and customers by attending trainings, research, and documentation
• Work to meet and exceed productivity and quality goals
• Share suggestions for customer experience improvements with your team and client
• Represent Flight to our clients in a professional and friendly manner

• A service-oriented professional with a drive to provide an amazing experience to customers
• Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
• Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer
• Ability to quickly learn new software tools
• An organized communicator who seeks to deliver quick, precise responses
• Excellent organization and analytical skills
• Exceptional attention to detail
• An adaptable professional, comfortable with change and the dynamic environment of a rapidly growing startup.
• A high level of empathy and emotional intelligence
• A respectful and collaborative person
• A person capable of handling challenging situations with optimism and diligence
• A consistent performer, with the disposition to solve recurring issues while always keeping a kind and friendly demeanor
• Able and willing to work full-time between the hours of 7:00 am - 1:00 am EST (Don't worry—we won't ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours)
• Available to work Saturday or Sunday

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off
• 
  

To apply: https://weworkremotely.com/remote-jobs/flight-cx-customer-support-representative-2

Fri, 17 Nov 2023 20:57:41 +0000

LeadSimple, Inc.: Customer Support Inbound Manager
Posted on Friday November 17, 2023

Category : Customer Support

Region : Anywhere in the World

Type : Full-Time

Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers

Expectations for your first 90 days:

• Put customer interaction satisfaction metrics in place and leverage of that information with the inbound team
• Measure the call satisfaction rating and include in department scorecard
• Decrease call volume by eliminating the root cause issues
• Hire and successfully onboard additional Customer Support Reps
• Develop and implement inbound playbooks
• Work towards having a considerable percentage of inbound calls solved and eliminated
  
  

A day in the life of…

• Enhance Customer Experience Strategy - Develop and execute strategies to enhance the customer experience: improving processes, boosting customer retention rates, identifying opportunities for upselling.
  
  
• Lead the Inbound Success Team - A  significant part of your day is dedicated to nurturing a team of Customer Service Representatives (CSRs) who are the front line of our customer interactions. You'll be deeply involved in monitoring and ensuring the quality of both verbal and written communications with our users. Starting with listening to live calls and reviewing written responses, you'll gather insights to understand both the strengths and areas of improvement for each team member. But it doesn't stop at identifying areas for growth; you're also hands-on in coaching your team members, offering constructive feedback, and sharing best practices to elevate their performance.  Whether it's through regular check-ins, team huddles, or one-on-one mentoring sessions, your role is pivotal in ensuring our CSRs are not just equipped with the right skills, but also consistently inspired to deliver exceptional service to our customers.
  
  
• Metric Analysis and Accurate/Timely Reporting - Collect, analyze, and interpret customer data, feedback, market trends to drive data-informed decision-making and improve customer support strategies and processes - Prepare comprehensive reports, findings, and recommendations based on data analysis and present these insights to the Leadership team to inform strategic decision-making.
  
  
• Conduct Operational Assessment and Implement Action Plan - Conduct a comprehensive assessment of the existing systems and processes, identifying pain points, bottlenecks, and areas in need of improvement for the inbound team..
  
  
• Optimize Systems and Influence Product Roadmap - Collaborate with cross-functional teams to design and implement changes to enhance product, efficiency, streamline workflows, and optimize customer experiences. Use customer feedback to inform and influence product roadmaps in partnership with Product and Engineering teams.
  
  
• Integrate and Manage Technology for Inbound Team - Evaluate and recommend technology solutions and tools to support the systems overhaul, ensuring seamless integration and effective utilization. Develop and implement a change management plan to facilitate a smooth transition during the systems overhaul, including training and communication strategies for team members.
  
  
• Act As An Escalation Point -  Ensure customer issues are resolved quickly and effectively. Make yourself efficiently available to handle pertinent escalations. 
  
  
• Fill in for Inbound Support - When needed, provide stop-gap support for the inbound team by taking and completing tickets and facilitating video/phone calls with clients.
  
  

Perks:

• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture
  
  

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Are willing to have a real strong collaboration with other departments
• Have over 3 years of experience managing inbound at a customer success function
• Are up to the challenge of representing our “Customer Obsession” value
• Are ready to level up our CSR team, providing coaching, guidance, solutions and training to your team
• Consider growing people as a big part of the job and you’re up for it
• Have B2B SaaS experience (preferred)
  
  

In summary...

To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-customer-support-inbound-manager-1

Sat, 11 Nov 2023 00:32:06 +0000

Calcasieu Parish Public Library: Customer Service Manager- Senior Level
Posted on Friday November 10, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters:
URL: https://calcasieulibrary.org/

🌟 Join Our Team as a Customer Service Manager! 🌟

Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Look no further! We are thrilled to be seeking a talented and motivated Customer Service Manager to lead our dedicated team and ensure our customers receive top-notch service that keeps them coming back for more!

As the Customer Service Manager, you will play a crucial role in shaping our customer service strategy and driving positive customer interactions. You'll have the opportunity to work closely with our amazing team of customer service representatives and collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities:

- Lead and inspire a team of customer service representatives, providing guidance, support, and ongoing training to ensure they deliver exceptional service.

- Develop and implement customer service strategies that align with our company's vision and values, with a focus on enhancing customer satisfaction and loyalty.

- Handle escalated customer inquiries and complaints, demonstrating your exceptional problem-solving skills and ability to turn challenging situations into positive outcomes.

- Analyze customer feedback and data to identify trends, patterns, and areas for improvement, and proactively implement changes to enhance the customer experience.

- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to optimize processes and ensure a seamless customer journey.

Requirements:

- Proven track record in a customer service management role, showcasing your ability to lead and motivate a team to achieve outstanding results.

- Excellent communication and interpersonal skills, allowing you to effectively interact with customers, team members, and stakeholders at all levels.

- Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions that exceed customer expectations.

- Proficiency in customer service software and CRM systems, enabling you to streamline processes and ensure accurate data management.

- A genuine passion for delivering exceptional customer service, with a commitment to going above and beyond to create memorable experiences for our customers.

To apply: https://weworkremotely.com/remote-jobs/calcasieu-parish-public-library-customer-service-manager-senior-level

Fri, 10 Nov 2023 00:12:10 +0000

Porkbun: Technical Support Representative — full time, night shift, swing shift, weekends — $40,000 / year + benefits (Locations: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington)
Posted on Thursday November 09, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters: Oregon
URL: https://porkbun.com

• “How do I connect my domain to Shopify?”
• “How do I transfer my domain to Porkbun?”
• “My website isn’t working.”
• “How do I purchase Wordpress hosting?”
• “Why didn’t my payment go through?”
• “Why is your company named Porkbun?”
  
  

• You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
• You love the feeling of making a customer happy
• You’re a really good problem solver
• You have at least two years of tech support experience either at an internal help desk or customer-facing position
• You have a steady Internet connection and a quiet room to work out of
• You work efficiently in a remote work environment
• You are perfectly fine with horrible hilarious puns
  
  

• Attach your resume and cover letter to an email as two separate .pdf documents
• Address your email with the subject line “Technical Support Representative”
• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
  • Are you based in the USA and eligible for employment (Yes/No)?
  • Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)? 
  • Are you interested in night shift or swing shift (see specific days, hours below and specify which)?
  • Do you have two or more years of support experience (Yes/No)?
• Feel free to add other relevant, brief content to your email but it must begin with those four questions and your accurate responses
• Send that email with attachments to careers@porkbun.com
  
  

To apply: https://weworkremotely.com/remote-jobs/porkbun-technical-support-representative-full-time-night-shift-swing-shift-weekends-40-000

Thu, 09 Nov 2023 13:35:07 +0000

The Martin House Children's Advocacy Center: Office Administrator
Posted on Thursday November 09, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters:
URL: https://www.themartinhousecac.org/

Job Title: Office Administrator

Type: Remote

Location: Must Reside In USA

Job Summary

One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That's why we need you, a personable, enthusiastic administrative assistant who is flexible and committed to working hard. You will work hand-in-hand with our incredible team to organize, improve and implement filing systems, internal processes and client databases. You will have the exciting opportunity to foster team growth as we work to meet our yearly goals. You will also be challenged by the high-energy environment where you will be a key player in promoting our brand. If you want to play an integral role in developing customer relationships and improving business processes, then consider working for us.

Job Responsibilities

• Offer administrative support as needed, including (but not limited to) managing calendars, scheduling meetings, answering phones and taking detailed messages.

• Facilitate inter-departmental communication by being a liaison between upper management and employees.

• Greet clients promptly and take care of their needs in a friendly and professional manner, while determining whether it is appropriate to direct them to upper management.

• Facilitate marketing efforts by providing scheduled clients with in-house design magazines to look at while they wait for scheduled meetings to begin.

• Arrange traveling details for upper management and assist in planning speaking engagements throughout the country on a quarterly or annual basis.

• Assist with filing expense reports, checking timesheets and ensuring that monthly payroll is completed accurately and on time.

• Organize and file digital and physical documents, including client interest forms, design layouts, client information and various reports.

• Follow up with clients and potential clients on a weekly, monthly or annual basis as dictated by management to ensure that their needs are being adequately met and to build rapport.
  
  

Job Skills & Qualifications

Required

• Strong knowledge of word processing and Microsoft Excel software, filing systems and general office procedures

• Verbal and written communication skills

• Well-developed interpersonal skills and knowledge of customer service principles, including customer needs assessments and customer satisfaction evaluations

• Accuracy and attention to details
  
  

Preferred

• High school diploma or equivalent

• Previous administrative experience

To apply: https://weworkremotely.com/remote-jobs/the-martin-house-children-s-advocacy-center-office-administrator

Thu, 09 Nov 2023 01:56:54 +0000

The Martin House Children's Advocacy Center: Executive Assistant
Posted on Wednesday November 08, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters:
URL: https://www.themartinhousecac.org/

Job Title: Executive Assistant

Type: Full Time

Location: Must Reside In Canada and USA

Job Summary

At our company, we value team performance and credit our success to the individual efforts of our dedicated employees to make a difference. As an executive assistant, you will contribute directly to this cause by working alongside our executive staff to facilitate communication and execute planning. We are looking for an individual who takes initiative to expedite the details, thus enabling our company's leaders to contribute their best performance to achieve organizational directives. As a valued assistant, you will be the foundation for strong performance, efficient processes, and successful outcomes. If you find satisfaction in helping others, organizing, and working as part of a team, this is a promising opportunity for you.

Job Responsibilities

• Formulate and classify briefing materials, financial documents, and marketing plans to have them readily available for important executive meetings.

• Act as a liaison between staff members and executive leaders to ensure important information is relayed, escalated issues are flagged and resolved, and mediocre matters are solved by appropriate parties.

• Keep an organized schedule of events, meetings, traveling itineraries, conference calls, and international communications in order to confidently debrief executives on such plans.

• Maintain a professional and candid demeanor at all times to ensure you are behaving in a manner that is in alignment with executive image and company reputation and brand.

• Participate in standard advisory duties such as sending emails and other electronic correspondences, faxing, copying, scheduling, and running errands.

• Create press release information and write, draft, and edit important data such as documents, reports, proof letters, and memos.

• Document and finalize time cards on a regular basis, and have them sent to the HR department on time.
  
  

Job Skills & Qualifications

Required

• Bachelor's degree

• Flexibility with traveling

• Superior writing and communication skills

• Strong organizational skills
  
  

Preferred

• Experience working as an assistant or in a similar advisory position

• Familiarity with Microsoft Office and common scheduling software such as Outlook

To apply: https://weworkremotely.com/remote-jobs/the-martin-house-children-s-advocacy-center-executive-assistant

Mon, 06 Nov 2023 15:42:31 +0000

Photobooth Supply Co: Hardware and Technical Support Engineer
Posted on Monday November 06, 2023

Category : Customer Support

Region : Anywhere in the World

Type : Full-Time

Headquarters: Hacienda Heights, California, United States
URL: http://www.photoboothsupplyco.com

This is a US only position. Please read on for the complete list of states we are hiring in.

Do you have experience repairing computers, laptops, iPads, and printers?

Do you have an interest in engineering and exploring the ins and outs of how things work?

Do you take things apart and put them back together for fun?

We want to hear from you!

In order to succeed in this role, you must have 2 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.

Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues.

If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read on:

Acts

• Has enough previous support experience that you have developed strong troubleshooting skills and are comfortable investigating a wide variety of technical situations - at least two years of hardware support experience is required
• Is comfortable using software and technology at at least an intermediate level
• Is enthusiastic about understanding hardware - if you take things apart just to put them back together, please apply!
• Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
• Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
• Educates your team members about products, while independently keeping your own technical know-how up to date
• Increases customer delight through extraordinary customer service
• Understands grammar and appreciates the Oxford comma
• Demonstrates empathy through verbal and written responses
• Team oriented and enjoys working with others to find great, out of the box solutions
• Experience with photography is a plus!

We are looking for candidates who are able to work one of the following time shifts:

Monday - Friday, 6am - 3pm Pacific Time

Monday - Friday, 10am - 7pm Pacific Time

If you do not confirm you are available for one or both time shifts, your application will automatically be disqualified. 😭 Please let us know which shift you prefer if you are available for both!

Requirements

• Technical Support
• Hardware Support
• Customer Support
• Zendesk
• Slack
• Shopify
• Shipstation
• iOS
• macOS

Must live in one of the following states:

• Arizona
• California - preferred
• Colorado
• Florida
• Georgia
• Illinois
• Montana
• Nevada
• New Hampshire
• New York
• North Carolina
• Oregon
• Pennsylvania
• Rhode Island
• Texas
• Utah
• Virginia
• Wyoming

Benefits

🏥 Health Benefits

👴 401K for California Based Employees

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

🧑‍💻 Work from Home Stipend

To apply: https://weworkremotely.com/remote-jobs/photobooth-supply-co-hardware-and-technical-support-engineer

Sun, 05 Nov 2023 23:42:26 +0000

MedStream Anesthesia PLLC: Help Desk Specialist
Posted on Sunday November 05, 2023

Category : Customer Support

Region : USA Only

Type : Full-Time

Headquarters: 76 Peachtree Rd # 300, Asheville, NC 28803, United States

• Support the development process of multiple technical documents to include specifications, user manuals, requirements, and test plans.
• Provide evidence of compliance with business, regulatory, and legal requirements for both clients and the company.
• Understand operational concepts to generate documentation for validated systems or repair manual revisions.
• Organize and synthesize business and medical literature by writing clear, accurate reviews of the documents.
• Liaise with developers and clients to gather pertinent data and offer support for process improvement.
• Create operational and systems qualification documentation to support the implementation of messaging services.
• Interpret highly specialized software features and functions into user-friendly, process-driven materials that promote the use and preparation of applications.
• Develop standard operating procedures, regulatory manuals, and training materials to promote efficient and thorough preservation of internal memory.
• Compile reports and other documentation alongside gathering, organizing, filing, and maintaining technical information, preparing text, and coordinating layout for printed or electronic publications.
  Job Skills & Qualifications

• Bachelor's degree in computer science, information systems, or related field
• Certification or licensure in information systems security
• Highly knowledgeable in compliance and governance fundamentals and supporting disciplines including risk management, audit, and compliance
• Ability to effectively communicate, build relationships, negotiate, and present ideas
  Preferred
• Ability to work remotely
• Project planning skills

To apply: https://weworkremotely.com/remote-jobs/medstream-anesthesia-pllc-help-desk-specialist